Quality Officer

Location: Darlington

Pay Rate: £12.50 plus mileage.

Hours: Full Time (Guaranteed Hours)

Careline Homecare (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Darlington.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals. 

As an integral member of Careline Homecare (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care.

Your responsibilities will include:

• Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate– Participate as required in multi-disciplinary review of service users’ needs.
• Shadow - Shadow new care workers in the field to ensure their competence
• Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.