Live-In Locality Manager

About the role

We’re looking for an experienced and passionate Live-In Locality Manager to join CCH on a 9–12 month maternity cover contract, with the potential for the role to become permanent.

This is a key leadership role responsible for the smooth, effective, and compliant delivery of our Live-In Care service across your locality. You’ll manage and support Live-In Carers, build strong relationships with customers, and play a vital role in growing and retaining a high-quality service.

If you’re commercially aware, values-driven, and passionate about delivering outstanding care, we’d love to hear from you.

Key responsibilities

• Lead and manage the day-to-day delivery of the Live-In Care service within your region
• Manage a caseload of customers, ensuring excellent communication, quality, and service standards
• Recruit, support, coach, and develop Live-In care professionals to deliver outstanding care
• Plan and attend regular customer and care professional visits
• Drive service growth, customer retention, and new business conversion in line with KPIs
• Work closely with internal teams including Quality, HR and Business Development
• Ensure compliance with CQC standards, legislation, and internal policies
• Manage performance issues, employee relations matters, and customer concerns professionally and proactively
• Participate in regional on-call as required