Director of System Integration

The New York City Department of Youth and Community Development (DYCD) invests in a network of
community-based organizations (CBOs) to alleviate the effects of poverty and to provide opportunities
for New Yorkers and communities to flourish.

DYCD’s initiatives include COMPASS, the City’s comprehensive afterschool system, Beacon Community Centers, adult and youth literacy programs, youth employment programs, services for runaway and homeless youth, community safety programs, and community development programs.- DYCD also collaborates with other City agencies on a range of mayoral initiatives to improve City services and ensure greater opportunities for minority and immigrant youth and families.

This role would be situated within the Bureau of Planning, Program Integration, and Evaluation (PPIE).
PPIE was established to lead DYCD’s efforts to transform the agency from three co-located
organizations to one agency focused on providing an integrated network of neighborhood-based high quality services to New Yorkers.
PPIE's mission is to drive growth, impact, and innovation to make DYCD, its programs, and CBOs
more effective. PPIE designs tools, builds processes and shapes policies to elevate the
implementation of best practices and data-informed decision-making both internally and externally.
PPIE supports continuous improvement through providing capacity building and training to DYCD staff
and providers; analyzing and elevating data and community voices; increasing funding for innovation
and expansion; and developing centralized approaches and systems to support a unified vision for
DYCD.

PPIE's core functions have evolved over time into five robust centers of excellence:

Office of Analytics, Performance Management, and Reporting
Office of Capacity Building and Professional Development
Office of Planning, Program Design and Grant Development
Office of Evaluation
Office of System Integration
This role would lead the Office of System Integration, which plays a central role in designing and
updating DYCD’s data system to improve data collection, measurement of key metrics, and user
experience in DYCD systems.

Reporting to the Assistant Commissioner of PPIE, the Director of System Integration will assume the
below responsibilities.

System Design

- Lead strategic planning for system design, including development of new functionality and program
types and agency-wide system enhancements to better meet programmatic or user needs.

- Coordinate planning for the future of system improvements through a coordinated vision between
Bureau of Information Technology (IT) and program teams for long-term improvement, innovation, and
streamlining of DYCD's data systems.

- Work closely with IT to engage end users and internal stakeholders in human-centered design
processes to develop system requirements and increase accessibility and ease of use for end users.

- Facilitate change management for agency-wide, high-priority system initiatives, including managing
communications around the system changes, building awareness, and coordinating testing and
training for internal and external audiences.

- Supervise system integration specialists, including oversight of requirements gathering and testing
and project management of various related initiatives.

- Develop and maintain a process for updating DYCD’s public-facing systems, applications/forms, and
protocols.

- Act as a liaison between program units; evaluation, analytics, and program design teams; and
agency leadership to ensure the system reflects program design changes as new requirements roll
out, best practices for collecting and defining outcome measurements, and agency priorities for data
collection.

- Support IT workflows to prioritize incoming projects and needed system enhancements to streamline
system development, align projects with agency-wide priorities, and review changes that impact
reporting.

- Oversee decision-making with DYCD program units for data system requirements.

- Conduct stakeholder engagement, including focus groups, surveys, and user acceptance testing, to
inform and test DYCD systems.

- Facilitate processes to engage with community members and nonprofit providers to understand data
collection practices and needs and inform system development accordingly.

- Convene interagency workgroups to inform system design and policies.

- Design and facilitate presentations on system policies and training as needed.

Training

- Oversee training for internal and external users, with a particular focus on new providers and staff
from the COMPASS expansion.

- Coordinate with external contracted training vendor to strategically plan complementary trainings and
assign trainings to efficiently utilize the agency’s resources.

- Provide quality assurance for standard system trainings, including work scope submission, data entry,
and monitoring, on DYCD Connect, DYCD’s system of record.

- Decide on and provide guidance for new trainings on specialized DYCD Connect functionality as
needed to meet the needs of program units, including new functionality developed as part of the
COMPASS expansion.

- Oversee the development and maintenance of user guides and other materials to support system
learning.

- Coordinate the integration of user concerns and issues with data systems into system improvements.

- Create mechanisms for user feedback on data systems and on system trainings to continue to
improve system functionality and resource development. Management.

- Set and track team priorities and goals and align to agency priorities.

- Develop processes and templates for team deliverables as needed.

- Actively maintain connections to all PPIE teams to understand the priorities and projects of the
Bureau, leverage Bureau expertise, and intentionally represent the Bureau across projects.

- Sets clear goals and expectations for team members by defining roles, responsibilities, and
performance metrics during onboarding and ongoing performance reviews and adjust based on team
capacity.

Other tasks as assigned.

CITY RESEARCH SCIENTIST - 21744