DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration (FIA) in-house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visit FIA Benefit Access Centers (BAC) / Model Office location or specialized BACs /Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, and Supplemental Nutritional Assistance Program (SNAP) sites. The unit evaluates, assesses and analyzes the BAC activities to identify deficiencies in adherence to Agency policy and procedure; in addition, develops and monitors corrective action plans.

Under the direction of the Family Independence Administration’s Deputy Commissioner for Field Operations, and with great latitude for the exercise of independent judgment, action and initiative, is responsible for the oversight of the Office of Research and Program Monitoring with a particular focus on organizational research and program development by monitoring the effectiveness and operational integrity of the Public Assistance and Food Stamp programs, monitors.

FIA’s ORPM is recruiting for one (1) Administrative Staff Analyst NM II, to function as Director, Office of Research and Program Monitoring, who will:

- Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public
Assistance and Food Stamp programs through the use of data collection, site observations, and
data analysis, to ensure consistency and uniformity in operational methods, management concepts,
systems and techniques; develops new reporting system to both meet reporting requirements put
forth by Federal and State legislation and to adjust to changing technology.

- Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA
Center Operations management by producing comprehensive analyses of Center activities using
standard techniques of operations research, systems analysis and other means; directs studies of
organizational and operating problems of great difficulty and complexity in order to produce
comprehensive summaries of results to support agency decision-making.

- Oversee the implementation of “best practices” plans for the Deputy Commissioner of Operations and
recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified
through program assessments; reviews and analyzes proposed final policy, procedural and budgetary
changes; drafts recommendations describing the impact of these changes on Family Independence
Administration programs.

- Direct the reparation of comprehensive reports with findings and recommendations for improved
effectiveness; reports to Deputy Commissioner on progress of corrective measures by providing
quantitative data analysis with recommendations for program changes to ensure program compliance
with agency policy and mandated regulations.

- Conduct studies to determine the feasibility of implementing various operational initiatives under the
Welfare Reform Act; prepares and implements detailed project plans by identifying milestones,
scheduling tasks and due dates, in order to ensure efficient monitoring of the progress of projects;
provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project
status.

- Represent the Deputy Commissioner at high- level meetings and conferences with Federal, State, City
and Community officials; evaluates proposals for changes in policy and practices received within and
outside Agency; provides recommendations to the FIA Deputy Commissioner.

- Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective
action plans mandated by governing agencies; advises the FIA Deputy Commissioner and Regional
Managers on development of programmatic plans, goals and initiatives targeting the processing of
Public Assistance and Food Stamp cases.

- Communicate with other HRA departments, city, state and federal governmental entities to obtain
pertinent information to assist with research studies and data collection identifying critical program
deficits in order to create operational recommendations to improve the workflow and delivery of
services.

ADMINISTRATIVE STAFF ANALYST ( - 1002D