DIRECTOR OF THE JCC

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest Organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Street Homeless Solutions (SHS) Division runs a continuum of programs that help move street homeless clients from the street and into transitional and permanent housing. The programs include Outreach, Safe Haven, Stabilization Beds and Drop-In programs. The program contracts outreach providers in New York City in every borough and within the subway system. The Joint Command Center (JCC) conducts interagency rapid outreach deployment. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.
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The Department of Homeless Services is recruiting for (1) Administrative Director of Social Services NM-II to function as a Director of the JCC, who will:

- Provide oversight of JCC Operations, including both above-ground and subway initiatives, with a focus on the EOL initiative.

- Working in coordination with the units Program Administrator, develop and implement strategies for prioritizing and achieving daily and long-term outreach objectives
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- Attend unit’s public facing meetings/events, including but not limited to, delivering presentations, attending meeting/conferences/walk-thru’s, and representing the unit at offsite meetings and initiatives with external partners.

- Directly supervise and provide mentorship to managers, ensuring effective leadership and support for their respective teams.

- Participate in EOL planning meetings. Create schedules, direct transportation needs, ensure coverage.

- Oversee the coordination and completion of activity reports, assignment logs, and all end-of-shift documentation, ensuring adherence to organizational standards.

- Serve as the primary liaison with Program Administrators and senior stakeholders, facilitating collaboration and effective communication across TEAMS.

- Supervise processes for managing incoming referrals, triaging clients, and ensuring timely and accurate placement decisions to meet client and program needs.

- Guide interagency collaborations and represent the unit in high-level joint operations with city agencies, such as DSNY, DOT, Parks Department, and DOB, to ensure strategic alignment and effective resource utilization.

- Ensure robust field supervision systems are in place, supporting managers in monitoring and enhancing team performance.

- Lead the design and implementation of engagement strategies, assessments, and analytical processes to address client needs and develop innovative solutions.

- Review and approve case summaries and reports for special projects, ensuring comprehensive and actionable deliverables.

- Represent the unit at interdisciplinary case management meetings, driving collaborative efforts to address complex client cases.

- Spearhead the development and execution of outreach special initiatives, fostering innovation and cross-sector partnerships to maximize impact.

Hours/Schedule: Monday – Friday 12AM x 8AM

ADMINISTRATIVE DIRECTOR OF SOC - 1005C