SENIOR DIRECTOR, HARDWARE AND VIRTUALIZATION ADMINISTRATION

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Systems Manager NM-II, to function as Senior Director, Hardware and Virtualization Administration, who will:

- Develop, recommend, and manage cloud, virtual, and hardware infrastructure to apply specific VMWare/MS engineering methodology or technology on ITS projects and advocate for exceptions to established best practices in order to account for the ITS complexities and achieve ITS project objectives.

- Ensure VMWare/MS, Windows, vendor hardware and software components are operating accurately and efficiently within the ITS I&O Operations. Troubleshoot all issues with various ITS teams and external vendors to maintain business continuity.

- Lead ITS teams in the execution of engineering operational cloud and virtualization workflows and the use of capacity planning tools that focus on speed to market, return on investment and delivery of business value. Work as the lead engineer for the modernization of the agency’s cloud and VMWare virtual and hardware infrastructure.

- Work with the administration, various teams, business users along with VMWare and Microsoft to architect, engineer, and deploy modern technology. Work daily with developers and business relationship managers (BRMs) to assist and support their customized solutions. Keep current with new emerging technological trends that are producing measurable and consistent benefits for the businesses, including cloud platform service opportunities, on prem/private cloud, hyper-converged infrastructure, composable infrastructure, virtual backup, VDI and analyze such technologies to bring into scope of existing infrastructure.

- Use specialized cloud and virtualization business knowledge to define the engineering requirements based on an understanding of the customer’s business needs and objectives. Act as the lead engineer and deploy the latest tools including Vcloud, Vrealize Operation Manager, Vrealize Automation, Vcenter, Esxi, NSX, and Horizon View which meet the business needs.


Hours/Shift:

Monday to Friday; 9:00AM - 5:00PM

COMPUTER SYSTEMS MANAGER - 1005D