CPRU / PART (FH) GROUP SUPERVISOR

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Under general supervision of the CPRU Level III Supervisor and with wide latitude for independent action and decision, the CPRU Level II Supervisor manages a group of approximately five to six level I supervisors, approving the recommendation to resolve client’s fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH). Assignments are made at the discretion of management, and such assignments will be limited to the duties and responsibilities detailed below.

Fair Hearing Administration is recruiting for one (1) Associate Benefits Opportunity Specialist II to function as CPRU (Central Packet Review Unit) Group Supervisor who will:

- Coach level I Supervisors on determining whether cases should be resolved or sent to Packet Preparation using databases (including WMS, POS, New York City Way, Etc.) to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. Sign off the appropriate action within the FHEMS system to route cases to the next appropriate Fair Hearings/FIA Unit.

- Sign off electronic Fair Hearing evidence packets through use of the FHEMS system, ensuring all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicate with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.

- Conduct outreach to clients on cases that require follow up to determine case resolution. Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. Ensure that such documentation is received from the client and properly incorporated into the client’s case file.

- Monitor and review staff individual FHEMS queues to ensure all work is completed in a timely manner. Consult with subordinates to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system.

- Notify Job Center staff of required action to be completed to resolve cases.

- Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.

- Send resolution letters to clients whose cases we have determined will be resolved. Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings.

ASSOCIATE BENEFITS OPPORTUNITY - 56316