PROGRAM ADMINISTRATOR

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake oversees the day-to-day operations of the Agency’s Single Adult, Adulty Families and Families with Children shelter application systems, both directly run and contracted providers. The Division is responsible for ensuring that all directly run and contracted provider sites operate within established budgets, ensure the health and safety of the individuals, and comply with all legal mandates, including Federal, State, Local Laws, and regulations. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-III to function as the Program Administrator who will:

- Be responsible for the administration of directly operated and/or contracted facilities and ensure that services will be in a safe and well-maintained environment.

- Oversee the compliance with applicable mandates, Agency standards and regulatory requirements governing the right to shelter and shelter conditions.

- Respond to critical incidents and other significant events affecting clients’ health and/or safety.

- Conduct routine site visits.

- Supervise program activities and the provision of social services to ensure optimal service delivery.

- Review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.

- Identify needs and make recommendations for improvement.

- Provide directions to enhance communication between the agency and providers.

- Confer with staff as needed regarding programmatic and personnel issues.

- Manage the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.

- Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports, and participate in the planning of policies, procedures, and programs.

- Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.

- Work on special initiatives, as needed.

Hours/Schedule: Mon-Friday 9:00 am – 5pm Based on 24/7 coverage.

ADMINISTRATIVE DIRECTOR OF SOC - 10056