DIRECTOR OF ENGAGEMENT AND EMPLOYMENT

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Human Resources Administration/Department of Social Services (HRA/DSS) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, including temporary cash assistance, public health insurance, Supplemental Nutrition Assistance Program (SNAP), job training, employment plans/support, childcare, eviction prevention services, adult protective services, domestic violence assistance, HIV/AIDS support services and child support enforcement. Under the Employment & Support Services Administration (ESSA), Career Services (CS) employees help provide unique individual services to clients that offer sustainable employment plans and self-sufficiency support to overcome barriers to employment.

The office of Career Services is recruiting for (1) one Administrative Director of Social Services NM-2 to function as a Director of Engagement and Employment Services, who will:

Under the general direction of the Assistant Deputy Commissioner (ADC) of the Systems, Innovation and Engagement Division, with latitude for independent initiative and judgement, the Director of Engagement and Employment Services (Administrative Director of Social Services, NM2) will serve as an integral team leader and primary project manager for Career Pathways programs and vendor relations who will:

- Work collaboratively across all DSS programs and with external partners/stakeholders, community-based organizations, and employers to develop project plans to meet the needs of the population served. Serve as a team leader in all Career Pathways Programs and vendor relations, representing the ADC as needed. Provide Technical assistance to partners relating to HRA system and procedures. Assist in the planning and developing of monthly meetings and training courses for CS contractors.

- Evaluate programmatic needs and client referral criteria, forecasting participation levels and referrals as needed. Create, analyze, and submit reports on various metrics to track statistical data and key indicators to determine appropriate resource allocation. Perform quality control measures by reviewing all data supplied about training and education.

- Advise the Assistant Deputy Commissioner on the selection and assignment of top-level administrative staff, site staffing needs, physical plan deficiencies, and relocation recommendations. Generate supporting data for new initiatives and joint projects.

- Develop, monitor, and maintain electronic information in a collective database system, including but not limited to the storage of all client records related to training and education

- Participate in the process to automate procedures for computer access and coordinated activities by testing systems. Draft reports, develop charts, complete action plans that map the outlines of programmatic objectives. Coordinate and strategically plan various activities related to securing resources and support needed for new projects with Logistical Support, Information Technology Systems (ITS), Office of Staff Resources (OSR), and Finance.

- Implement operational systems by applying standard techniques of operations research, systems analysis, and other means to improve the flow of work and delivery of services. Ensure all staff comprehends and meets compliance standards, and effectively convey information on Federal, State, and Local mandates.

- Enforce agency policies and regulations such as/relating to DSS and City development and coding standards, Cyber Security policies and mandates, technology upgrade refresh cycles, ITS policy changes, and periodic infrastructure upgrades by creating roadmaps and allocating resources, reviewing code, and scheduling security testing to ensure that staff adhere to the best practices and proven methodologies laid out in the City, Cybersecurity and Agency standards and policy documentation.

- Advise the Director of Alternative Engagement on current statistics.

Salary Range: $ 68,214-$138,518

Work Location: 4 WTC

Hours/Schedule: 9:00am-17:00pm (Flexible)

ADMINISTRATIVE DIRECTOR OF SOC - 1005C