Case Monitor, Assisted Outpatient Treatment

Updated New York State Education Department/Office of the Professions Licensure Requirements:
According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:

1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov); or

2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov)

Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.

Division/Program Summary Description:
The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City. The New York State Legislature passed Kendra’s law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

Position Summary:
Case Monitors ensure compliance of court orders and voluntary agreements for those individuals determined to be eligible for the program and monitor the mandated services effectively and efficiently for this high-risk population.

Job Duties and Responsibilities: Working closely with mental health providers and staff from the Office of Assisted Outpatient Treatment, the Case Monitor will:

- Monitor consumer adherence to court order and treatment plan.
- Monitor weekly contact with Care Coordinator (CC), Assertive Community Treatment (ACT), or Intensive Mobile Treatment (IMT) to ensure that all service providers are fulfilling their required responsibilities.
- Verify consumer services monthly by completing the monthly service verification.
- Assist in the development of treatment plans and ensure their timely completion.
- Document any changes to the treatment plan as needed and in consultation with AOT psychiatrists during the order.
- Monitor, follow-up, and document significant events timely and according to the policy and procedure guidelines.
- Facilitate involuntary transport of consumers by documenting the legal basis for transport and providing a brief psycho-social for the hospital emergency department who will evaluate the consumer.
- Participate in case conferences to discuss consumer eligibility for AOT as well as progress under the court order.
- Maintain consumer electronic and hard cover record.

- Collaborate with other treatment/service providers and/or hospitals regarding current consumers.
- Conduct investigations to determine whether the consumer meets legal criteria for an order for Assisted Outpatient Treatment.
- Review and approve treatment plans provided by hospitals in consultation with the AOT psychiatrists.

Preferred Skills:
- Extensive knowledge of community mental health resources.
- Familiar with mental health terminology.
- Strong interpersonal and communication skills.
- Strong organizational and time management skills.
- Ability to interface with service providers from all sectors of the service system.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CONSULTANT (PUBLIC HEALTH-SOCI - 51613