Surveillance Systems Analyst, Division Management & Systems Coordination

*Amended*

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus. The Bureau of Division Management and Systems Coordination (DMSC) within the Division of Disease Control leads administrative, surveillance, informatics, preparedness, policy, communications, community engagement, and racial equity and social justice activities for the Division, and guides the strategic use of Division resources to advance innovative and effective policies and programs.
The DMSC Surveillance Unit coordinates with disease surveillance programs within the Division of Disease Control, the Division of Information Technology (DIT), and external partners to maintain and enhance existing surveillance system applications and implements new surveillance system applications to support complete, timely, and equitable case detection and health information exchange while ensuring data confidentiality, data quality, and compliance toward regulatory standards.
Reporting to the Director of Surveillance, DMSC, this role will support the maintenance, enhancement, and troubleshooting of surveillance system applications for infectious disease reporting and collaborate with divisional stakeholders and DIT to develop solutions, prioritize improvements, and track and communicate progress.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Assist with the maintenance of surveillance system applications used to receive, clean, standardize, transmit, and investigate reports of infectious diseases including the Electronic Disease Reporting Infrastructure, Maven, Provider Reporting Infrastructure and Secure Messenger, and Electronic Clinical Laboratory Reporting System
- Conduct applied research analyses to develop system solutions, prioritize new projects/change requests, track recurring problems, and troubleshoot ongoing issues for surveillance system applications
- Coordinate with agency stakeholders to understand their needs specific to surveillance applications, consult partners for change requests and improvements, and recommend priorities for product enhancement
- Apply communication, data analysis, and problem-solving skills and coordinate with DIT to develop and implement solutions and track progress; maintain a catalogue of use cases, develop test cases, and evaluate success criteria
- Prepare quantitative reports for project/solution status and conduct presentations with agency stakeholders and DIT
- Meet frequently with the Director of Surveillance to discuss surveillance system application status and changes to agency stakeholder requirements; use expert judgement to escalate major issues
- Other duties as assigned

PREFERRED SKILLS:
- MPH or related master's degree from an accredited college or university and a minimum of two years of experience directly related to the duties and responsibilities specified above.
- Experience with Microsoft Excel.
- Experience with SQL, SAS, R, and/or Python.
- Experience with HL7 preferred.
- Experience and/or academic work in public health surveillance or informatics.
- Excellent communication and writing skills.
- Strong interpersonal communication and time management skills; ability to be respectful and understanding of the diverse perspectives of staff and work with them to resolve differences.
- Proficiency in navigating computer systems; ability to learn new data systems quickly and to comply with data integrity and security to safeguard all personally identifiable information.
- Experience with project management.


Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CITY RESEARCH SCIENTIST - 21744