PROJECT SPECIALIST

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) III, to function as Project Specialist, who will:

- Work on daily UNIX/Linux Infrastructure requests from HRA DSS/DHS users through the agency’s Service Now system; review the requests and incidents tickets within the UNIX Infrastructure group as well as with the users; attend the Service Now conferences for the requests’ approval and implement the changes after they have been approved.

- Review daily Enterprise Server activity reports.

- Monitor and maintain the health of 800+ large-scale enterprise servers including Solaris LDOMs, Zones, Power LPARs, Red Hat Enterprise Virtual servers, and Oracle/IBM hardware appliance, AWS EC2 instances, KVM, OpenShift, Kubernetes, container environments.

- Setup system policies for server hardware and software configuration on UNIX/Linux servers and AWS instances.

- Perform the installation, configuration, implementation and upgrade of hardware and software in the UNIX/Linux/AWS/Azure/container environments; perform the tuning based on observability tools such as AppDynamics, Splunk, Pager Duty, and Turbonomics and participate in the evaluation, design, and planning of modernized datacenter solutions on-prem and in cloud environment.

- Troubleshoot hardware failures, operating system errors, network connection issues, database errors, application errors, security issues, write scripts for system automation, work with various application groups, other system administrators, and hardware/software vendors to resolve server issues, replace defective devices for the entire enterprise server infrastructure.


Hours/Shift:
9:00am-5:00pm

COMPUTER SPECIALIST (SOFTWARE) - 13632