Coordinator for the Division of Tenant & Owner Resources

About the Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

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Your Team:

The mission of the Office of Housing Access and Stability (HAS) is to ensure fair, efficient, and transparent access to affordable housing. HAS provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. HAS is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. HAS consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation.

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the Program. Coordinators plan, implement, coordinate, monitor and/or evaluate program and events which provide important and instrumental services to Section 8 participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency of the team, meet with landlords, tenants, management firms, and related parties. Coordinators work closely with the Unit’s Project Managers, team Leaders and case managers to complete special projects and assignments, communicate with public and other entities to relay section 8 policies and regulations as needed. Coordinators must obtain and process client information and transactions in compliance with Federal HUD Rules and Regulations.

Your Role:

- Be able to work independently and manage own workload.
- Train, manage and ensure that staff is working within federal regulatory and local policy guidelines.
- Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.
- Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback, review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
- Respond to inquiries; and working with the senior management team to implement and maintain best practice operations
- Review various types of financial documents.
- Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.
- Have full understanding of the various steps of the Section 8 programs’ tasks including, but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
- Work on special projects and initiatives as determined by management.
- May be required to work evenings and weekends.

Preferred skills
- Excellent communication skills (both written and oral)
- Computer knowledge (Word, Excel and Access)
- Strong analytical and interpersonal Skill
- Strong organizational Skills
- Knowledge of rental subsidies or Section 8 subsidy preferred
- Bilingual a plus
- A NYS Driver’s License is preferred

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY COORDINATOR - 56058