Enforcement Support Associate

Job Description
DCWP is hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply.
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and our work, visit DCWP at nyc.gov/dcwp, sign up for the newsletter, or follow us on social media sites, X, Facebook, Instagram, and YouTube.

The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers.

OLPS is seeking a detail-oriented Enforcement Support Associate to support OLPS enforcement work. The candidate will be responsible for:

- Gathering information about worker complaints from workers and advocates by phone and email;
- Understanding the key rights OLPS enforces;
- Identifying the correct responses to workers’ and employers’ questions in DCWP’s Intake Manual, Frequently Asked Questions documents, and other informational materials;
- Inputting data accurately into spreadsheets and databases for worker surveys and intake recordkeeping;
- Using software to administer worker surveys;
- Identifying and correcting data errors;
- Handling other assignments related to data entry;
- Printing and mailing documents;
- Handling and distributing mail;
- Tracking and ordering office supplies;
- Assisting attorneys, investigators, and court navigators with tasks related to their cases;
- Assisting with compiling and redacting documents; and
- Assisting with employee onboarding tasks, such as preparing workspaces.

INSPECTOR (CONSUMER AND WORKER - 33997