Training Manager

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI’s Applications Division is seeking a Training Manager who will be responsible for independently designing and delivering training for Citywide applications and platforms, while also supporting the Division’s Business Operations unit. The ideal candidate is a self-directed instructional design professional who can work closely with subject-matter experts to develop effective training, while also learning and supporting City administrative processes in a fast-paced, highly regulated environment.

Responsibilities will include:
- Design, develop, and deliver training programs for Citywide applications and platforms built and supported by the Applications Division.
- Lead training efforts for the City’s content management systems (CMS), including TeamSite and the transition to Adobe, for both technical and non-technical users.
- Develop and maintain high-quality training materials, including instructor-led sessions, virtual training, e-learning content, job aids, and reference documentation.
- Own and manage the Applications Division’s internal wiki, ensuring documentation is accurate, current, well-organized, and aligned with development and support practices.
- Work independently with product owners, developers, and other SMEs to translate complex technical systems into clear, accessible training.
- Evaluate training effectiveness and continuously improve content based on feedback, usage data, and evolving system functionality.
- Support the Applications Division’s Business Operations unit, including HR coordination, onboarding/offboarding, procurement tracking, and vendor management activities.
- Assist with operational processes such as contract management, purchase requests, and coordination with central agency partners.
- Serve as backup to the Business Operations Manager, ensuring continuity of operations and adherence to City policies and procedures.
- Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs/jobs/search and search for Job ID #770648

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

TELECOMMUNICATIONS MANAGER (NO - 8298A