PATH MANAGER

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) seeks to recruit (6) Administrative Director of Social Services, Level M-I, to function as PATH Managers at the PATH diversion program within the Shelter Intake Division.

As an Administrative Director of Social Services, Level I (M1) the selected candidate will be responsible for the direct management and supervision of a large team of staff responsible for reviewing applications for clients seeking access to City-run shelters and other housing administered by DHS, as well as managing the client flow and referral process, including the pre-screening and registration of applicants’ interviews, and the investigation process. Additional responsibilities will include, but will not be limited to:

- Monitor referrals to HRA Diversion and NoVA Units, the Medical Provider, Prevention Services Homebase, ACS and DOE.

- Monitor the placement process with the Agency’s HERO Unit, ensuring that shelter placements assignments are made, as necessary.

- Plan and direct extensive investigations and assessments involving possible fraudulent or improper practices.

- Maintain records and prepare reports for the Director of the PATH Unit.

- Provide direct supervision to issues relating to social services, facilities management, transportation, medical services, food services, and security during their assigned shift.

- Provide administrative direction regarding the application of administrative procedures and regulations to the program.

- Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency.

- Monitor and maintain controls on subordinates’ attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information

- Foster compliance and ensures staff adherence to City and Agency Policies and procedures by reviewing applicability of rules and regulations with staff, such as Equal Employment Policies, Time and Leave Regulations, Absence Control Program, Overtime Allocation, DHS Employee Evaluation Program, and Control Plans.

ADMINISTRATIVE DIRECTOR OF SOC - 10056