Customer Information Representative - HIQA

**IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CUSTOMER INFORMATION REPRESENTATIVE, OR BE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE LIST, EXAM #3043.**

The Department of Transportations (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Under direct supervision, the selected candidates will provide customer service utilizing computer databases and information technology to access information; responds to more complex and technical inquiries; coordinates responses to emergency problems; monitors radio, phone and email in the prescribed manner; transmits information to field personnel, permittees, and office personnel; records, tracks, and responds to telephone, email and walk-in inquiries, providing information as needed; records complaints and requests, and conducts research to resolve problems; forwards unresolved matters to appropriate staff and offices for further action; performs accurate data entry and retrieval on various systems; prepares written responses and creates comprehensive and accurate reports; participates in training sessions as needed and may be required to work unscheduled or extended tours based on operational needs; performs related clerical administrative tasks and computer support work.

CUSTOMER INFORMATION REP - 60888