We are currently recruiting for 1 x Weekend Document Production and Workflow Specialist across the day shift. The hours for the role are 08.00-16.00 on Sundays and can be from one of the following options Monday – Thursday 09.30-17.30 /10.00-16.00 or 11.00-19.00. Please only apply if you can work this shift you are applying for. This is a full time position, not freelance.
Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require.
The role
The purpose of this role is to be part of the GBS Document Production (GBS DP) team and is responsible for providing a direct first class professional document production (DP) and customer service to the partners and fee earners across all Global offices, supporting the wide range of DP profiles of work. As well as ensuring workflow is efficient and accurate, championing quality and consistency, liasing with team members on shift to ensure work is acknowledged in a timely maner and ensuring accurate input and administration of the workflow tool, ServiceNow (SNOW).
Key Responsibilities
Document Production/Workflow & Administration
Providing an accurate and high quality DP service along with some Workflow Specialist duties during peaks on shift. Profiles of tasks vary across a large suite of legal and non legal work streams including, but not limited to:
Priortise in accordance with agreed deadlines as submitted on SNOW and agreed with clients. Demonstrate understanding of work and ability to carry out all DP tasks.
Operational co-ordination of Workflow and utilising Workflow Application (SNOW) including actively making sure all relevant information is accurately logged and maintained not limiting to personal time tracking, estimations, deadline management and document security.
Provide the first level support for all client and team queries during this time in relation to all work and workflow related issues, escalating to the GBS Management team as required and/or liaising with team members on shift.
Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system.
Producing high quality tasks and logging and allocating tasks to Document Production Specialists when required.
Ensure "best practice" guidelines are followed at all times.
Liaise with all relevant departments:
London
Newcastle
Delhi
Hyderabad
Virtual Assistant Teams (inc. EA's TA's both in London and India)
Agree deadlines and lead on communications direct with clients, together with updating Workflow Application with all relevant information to each request.
Applying software knowledge to all tasks and troubleshooting across GBS.
Team Support
Client Services
Clifford Chance
https://careers.smartrecruiters.com/CliffordChance