The role
Clifford Chance is one of the world鈥檚 leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the Americas, Asia, and Europe, focusing on key areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax, pensions and employment; and litigation and dispute resolution.
Alongside world-class legal careers, Clifford Chance offers excellent opportunities within the Business Professionals Group鈥攖he support functions that underpin its global operations. By joining this team, you will help drive innovation in service delivery and contribute to the success of a dynamic, multinational business. Business professionals are integral to the firm鈥檚 operations and critical to its continued success.
As a Senior Technical Support Analyst, you will provide highly customer-focused, face-to-face support as part of a wider team. Your responsibilities will include managing and resolving issues related to computers, mobile devices, IT equipment, applications, and services, as well as assisting with hardware refreshes. You will also deliver comprehensive support for audiovisual setups in meeting rooms and event spaces, including conferencing and web conferencing systems. Additionally, you will support internal client events, podcast sessions, video creation and editing, and video streaming.
This is a fast-paced and dynamic role that requires someone who is proactive, detail-oriented, and structured in their approach. Strong process discipline is essential to ensure consistent, high-quality service delivery. Collaboration and teamwork are key to success in this role.
Key responsibilities
The Senior Technical Support Analyst will join a highly collaborative team providing comprehensive technical support services, including audiovisual support delivered in person at deskside, in meeting rooms, event spaces, and via Tech Hub services across the UK region. While based in the London office, occasional travel to other locations may be required.
The role will interface with other support teams within the region and as part of the firm鈥檚 global support network. The individual will be expected to understand or quickly learn how lawyers work, in order to analyse and offer solutions that meet their technical needs. Strong listening skills and the confidence to provide advisory support using the firm鈥檚 technologies and tools are essential.
The successful candidate will have expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with the ability to troubleshoot effectively. This position includes participation in an after-hours on-call rotation.
Clifford Chance
https://careers.smartrecruiters.com/CliffordChance