Data and Evaluation Manager

Position Summary:

This posting is with the Philadelphia Office of Children and Families (OCF) Division of Performance Management and Technology (PMT). OCF supports Philadelphia’s most vulnerable children and families and prioritizes safe children, strong families, and supported schools. OCF administers a number of City-supported programs, including Adult Education, Out-of-School Time, Career Connected Learning, Community Schools, and PHLpreK. OCF also oversees the Department of Human Services (DHS), which provides child welfare services, delinquent services, and child welfare prevention programs to promote safety, permanency, and well-being for children and youth at risk of abuse, neglect and delinquency.

The Division of Performance Management and Technology supports the core missions of OCF and DHS in the following ways:

• Evaluating service quality and consistency, identifying needed improvements, and tracking these improvements over time;
• Building a world class data and information technology infrastructure;
• Developing and maintaining integrated information systems and data analytics so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions;
• Strengthening how the child welfare system utilizes data to make informed decisions about the children and families we serve; and
• Conducting short- and long-term research to evaluate the effectiveness of programs and system-wide initiatives in order to continually inform child welfare policy and practice.

The focus areas of responsibility of the Data and Evaluation Manager are to: 1) lead the strategy and design for data collection and program implementation, including rigorous mixed methods program and agency evaluations (integrating qualitative and quantitative data); 2) design program data collection tools, including for monitoring and evaluation that measure program compliance and quality; 3) monitor programs’ quality and compliance; 4) oversee reporting of administrative, compliance, and quality data; 4) design, stakeholder surveys; 5) develop and communicate recommendations to OCF leadership and other stakeholders regarding improving program quality and compliance; 6) lead a team of Data and Evaluation Associates.

Duties and Responsibilities:

1. Lead the design and implementation of research and evaluation projects that advance program and system performance improvements. This includes managing and/or conducting site visits and using compliance and quality tools to monitor provider progress and alignment to program scope.
2. Partner with OCF and MOE leadership to strategize and support with program implementation, including development or refinement of logic models, data tools, and data systems.
3. Work with OCF and MOE staff to develop accountability strategies, including integrating data into continuous quality improvement plans and providers’ plans of improvement when necessary.
4. Oversee data from key system sources to produce short and long-term outcome analyses. Key data sources include but are not limited to program narratives, program observations, surveys, and administrative data on enrollment, attendance, invoicing, and activities.
5. Generate graphs, tables, and other data visuals.
6. Lead the design and analysis of survey questions. Administer surveys to various population groups receiving OCF and MOE services.
7. Lead development of qualitative data collection tools and processes for OCF/MOE programs, such as observation protocols, surveys, interviews, and focus groups.
8. Organize and lead convenings of OCF/MOE and service provider leadership to gather feedback on evaluation initiatives.
9. Work collaboratively with PMT team members to ensure quality implementation of performance management activities and processes.
10. Write and present project reports, briefs, and/or presentations for system leaders and stakeholders using clear, concise language.
11. Perform related research, evaluation, and supervision duties as assigned.
12. Lead and supervise Data and Evaluation Associates.