Essential Functions
- Supervise a cross-functional team of technical staff supporting multiple Revenue systems and applications.
- Set work priorities, assign and review tasks, and ensure consistent adherence to standards, schedules, and service level expectations.
- Provide coaching, mentoring, and professional development to staff to build technical capability and promote high performance.
- Oversee vendor and contract resources, ensuring deliverables meet scope, quality, and timeline expectations.
- Coordinate cross-system efforts, ensuring technical consistency, integration, and alignment with business requirements.
- Develop and maintain system documentation, configuration standards, and governance frameworks to promote reliability and knowledge continuity.
- Lead or oversee system testing, change management, and deployment activities, coordinating with business and OIT stakeholders.
- Evaluate and recommend emerging technologies or process improvements to enhance operational efficiency and user experience.
- Serve as the primary liaison for Revenue IT, business units, OIT, and vendors, facilitating clear communication, planning, and issue resolution.
- Monitor system performance, service delivery, and client satisfaction, identifying and implementing improvements as needed.
- Foster collaboration and cross-training among team members to ensure continuity of support across systems and functions.
- Represent Revenue IT in technology planning sessions, governance forums, and cross-departmental initiatives to advocate for departmental priorities.
Technical Solution Management
- Act as one of the technical experts
- Write or collect solution specific technology standards, documentation, and other materials needed to ensure consistent design, implementation, and use of technology across the Department of Revenue.
- Work closely with development and support teams (whether City staff or vendors) and assist in prioritization of features and functionality for systems.
- Research, investigate, and promote the use of existing and emerging technologies to support or enhance Revenue’s operations and/or work.
- Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with Revenue subject matter experts on second level testing.
- Ask smart questions, take risks, and champion new ideas.
Relationship Management
- Build and maintain collaborative and consultative relationships with Revenue, central OIT areas, and vendors related to specific technology solutions being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those systems.
- Gain an in-depth understanding of Revenue’s processes and requirements as they relate to the supported systems.
- Conduct regular reviews, priority-setting, and planning sessions with Revenue areas and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within Revenue IT and OIT.
- Monitor, evaluate, and regularly report to Revenue IT leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.