The Director of Public Safety is responsible for the planning (strategic and tactical), technology evaluation and selection, implementation, delivery, and assessment of the Public Safety’s technology infrastructure systems and services. They oversee the managers and directors of various Public Safety units, foster high-performing and agile teams, and effectively utilize the department’s technological, financial, and human resources. This position is responsible for all IT operations, projects and programs supporting the Police Department, Department of Prisons, The Public Safety PMO, and the Public Safety Legacy Systems group. This is both an operational and a strategic role.
Essential Functions
- Strategic Planning & Budgeting:
- Creates Public Safety IT roadmaps that leverage modern design principles and technologies that effectively meet both current and future agency needs.
- In partnership with Public Safety department stakeholders, leads strategic planning to improve efficiency and effectiveness through IT programs.
- Oversees Public Safety program execution and solution delivery.
- Provides oversight to all Public Safety IT programs including requirements gathering, user-centered design, implementation, and assessment.
- Participates in the management of the operating and capital budgets for the OIT Public Safety department.
- Leads the evaluation of Public Safety solutions that meet short and long-term goals and develops business cases to guide their selection.
- Recommends IT enhancements and investments, where appropriate, to support the City’s Public Safety strategic goals and technology priorities.
- Service Delivery & Optimization:
- Directs the day-to-day operations for areas within their purview.
- Ensures high availability and reliability of the IT infrastructure ecosystem.
- Identifies appropriate industry standards, legislative requirements, City policies, OIT procedures, and best practices for technology management and support, and ensures they are consistently implemented across the department.
- Continually assesses and improves departmental processes, services, and systems.
- Identifies and implements key metrics and service level agreements (SLAs) for Public Safety IT services.
- Provides oversight and manages Public Safety vendors holding them accountable to service level agreements and deliverables and manages contract renewals.
- Management & Leadership:
- Builds, supports, and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive.
- Trains, coaches, and mentors employees under their supervision.
- Builds strong and collaborative partnerships with key stakeholders across the City and State by actively participating in City and State activities and initiatives.
- Keeps the CTO informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade service delivery to the Public Safety community including external partners.