Analyze and document current-state (“as-is”) business processes and design future-state (“to-be”) processes that improve efficiency and effectiveness.
Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality.
Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle.
Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.
Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.
Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.
Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.
Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.
Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.