Outreach & Engagement Program Manager

Position Summary 
The Chief Administrative Office’s City College for Municipal Development & Workforce Programming (CCME &WP) is seeking an Outreach and Engagement Program Manager to support priority workforce initiatives of the Parker Administration, including the Fair Chance Hiring Initiative, the City College for Municipal Employment, and other strategic investments and partnerships designed to strengthen employment pathways for Philadelphia residents. 

The Manager will serve as the City’s primary liaison for outreach and engagement with community organizations, employers, and other key stakeholders. As the office functions as a systems convenor, this position is responsible for developing cross-functional collaborations and facilitating workforce connections across City departments and external partners. 

In addition to program development and management and relationship management, a critical responsibility of this role will be to communicate and collaborate with partners to assess their needs and ensure alignment with City workforce programs. The Manager helps assess program quality, ensuring that the systems created by the connecting agencies, meet expected outcomes and quality standards.  

The Manager ensures that stakeholders are informed about available programs, incentives, and opportunities for engagement and participation. The Manager will support the priority of the Parker Administration to create a single hub through which residents can learn about the various programs that align with their career goals, including supporting various assessment tools, and also is responsible for accessing labor market data to help inform priority industry focus areas. 
 
A successful candidate will be capable of operating effectively in a dynamic, fast-paced government environment; demonstrates strong internal and cross-sector team-building skills; and is committed to advancing equitable employment opportunities for Philadelphia residents. 

Strong attention to data analysis, performance metrics and measurable outcomes is required. The Manager will oversee outreach efforts related to current workforce initiatives, promote available incentives, and support employer engagement to expand hiring of Philadelphia residents. 

 Business Development & Incentive Promotion  

Development of needs assessments that influence the creation of training systems that prepare individuals to meet the workforce needs of our employer partners.  This work will include 

• Identifying and analyzing employer training needs and matching with the current training programs available. 

• Leverage and coordinate resources from partners, like Philadelphia Works, and assisting employers in navigating those systems to meet their business needs. 

• Ensure ongoing programmatic excellence, including overseeing implementation and management of programs, managing timelines, resource allocation, and outcomes related to incentives, business services, and other resources provided. 

Relationship Management 

• Cultivate existing and prospective employer and partner relationships to support the delivery of high-quality programs that increase employment of Philadelphia residents.  

• Provide ongoing support to strengthen inter-team communication and cohesiveness, sustain a can-do culture, and work seamlessly with the key anchor partners. 

• Support may include facilitating meetings, disseminating information, and coordinating cross-departmental activities. 

Strategic Coordination and Outreach 

• Conduct basic research on local and regional labor market trends to inform employer engagement strategies, priority industry focus, and workforce training partnerships.  

• Support the development of the employer relationships, processes and tools to implement and expand incentive or other programs important to growing Philadelphia’s economy. 

• Work collaboratively with City departments, workforce intermediaries, and external partners to ensure understanding and support for ongoing initiatives.  

• Support the priority of the Parker Administration to create a single hub through which residents can learn about the various programs that align with their career goals, including supporting various assessment tools. 

• Liaise with community-based organizations and Philadelphia residents on promoting the available workforce training options supported by the City, including CCME and other city-funded and supported programs. 

Enterprise-wide 

• When needed, serve as an active member of city-wide workforce development committees and other advisory committees to ensure alignment of workforce development strategies and agendas as designated by leadership 

• Represent CCME & WP at events, conferences or meetings as needed 

• Other duties as assigned. 

• Minimal night and weekend work may be required.   

Essential Functions 

The Outreach and Engagement Manager will: 

1. Serve as the primary broker of the Fair Chance Hiring Initiative, providing support to employers, partners, and community stakeholders. 

1. Work with CCME &WP team, City departments, external stakeholders to ensure effective distribution of program information and engagement opportunities. 

1. Serve as liaison for community events with partners, employers and city departments. 

2. Establish and serve as the point of contact for internal colleagues in Office of Business Services to provide support and render similar incentive information and follow up with small and medium sized businesses and those on the commercial corridors. 

3. Establish and maintain communication channels with the Office of Business Services to provide consistent information regarding incentives for small- and medium-sized businesses, including those on commercial corridors. 

4. Support outreach and engagement for City College for Municipal Employment opportunities. 

5. Ongoing tracking of outreach, programs and analysis of data to improve outcomes and partnerships. 

Competencies, Knowledge, Skills and Abilities 

The City College for Municipal Development & Workforce Programming (CCME &WP) seeks an individual who demonstrates: 

• Strong analytical, business and communication skills 

• Ability to operate effectively in a diverse, fast paced work environment 

• Commitment to strengthening collaboration within non-profit and business partners 

• Strong work ethic and commitment to connecting Philadelphians to employment 

• Outstanding verbal, written and digital communication skills 

• Proficiency in Microsoft Office (Word, Excel, Teams and PowerPoint) 

• Demonstrated ability to manage time efficiently and meet deadlines 

• Integrity, positive attitude, and self-direction 

• Mission driven focus with a passion for workforce and economic development 

• Ability to build and maintain professional relationships with a wide range of stakeholders 

• Experience presenting information to employers, partners, and community groups