We are preparing for our 2026 Summer Internship season!
Job Title: New Franchise Operations Intern
Job Location: 17725 Katy Fwy, Houston, TX 77094
CBAC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet CBAC employment eligibility standards.
Job Overview:
Support the First Year Team in Operations at the CBA Support Center/Corporate Office as they train and assist new franchisees and their teams to build a foundation for sustained growth.
Responsibilities
Administrative & Efficiency Projects
- Updating Playbooks/Manuals: Specifically updating the "CBA 101 Book" and supporting the creation of a "CBA 201 Book."
- Process Documentation: Writing and finalizing pre-planned emails and communication templates to build efficiency for the team.
- Binder/Folder Audits: Checking to ensure specific physical resources are actually present in the stores and in Google Drive.
Data & Analytics
- Specific Data Projects: Running analysis on questions like "How fast to a million?" (tracking how long it takes newly opened stores to hit that revenue milestone).
- Labor/Financial Tracking: Assisting with data entry or report generation to support the "Shop Analytics" focus.
Compliance & Review (DVI Initiatives)
- DVI Competition Screening: Acts as the first line of defense for the upcoming DVI video competition by checking if submissions meet basic criteria (e.g., correct sheet, under time limit, right vehicle mileage) before passing them to the technical team.
- Phone Call Evaluations: Listens to franchisee/store phone calls and provides feedback or transcripts (building on existing team efforts).
Shop Setup Support
- TekMetric/Inventory: Assists with setting up new store profiles, uploading inventory, and configuring settings.
On-Site Exposure
- Store Visits: Travel to a shop for a few days to gain a "well-rounded picture" of the operation, which will enhance effectiveness in all other task areas.