Job Title: Automotive Technical Support Specialist
Job Location: 17725 Katy Fwy, Houston, TX 77094
Job Overview:
The Automotive Technical Support Specialist will be responsible for store-level technical support on automotive repair issues for technicians. At the core of our support model, we communicate and promote the “CBA Way”, continuous learning, and our culture.
Technical Support: The Automotive Technical Support Specialist will assist technicians and service writers in proper diagnosis and repair procedures to facilitate a “fix it right the first time” model. This would include teaching best practices and time management while utilizing the resources available, including factory diagnostic tools, service information, and experience-based databases.
Responsibilities:
- Provide Level 1 & 2 technical support for CBA technicians needing assistance
- Perform admin functions in internal CBA Technician collaboration platform, including posting responses and utilization of resources
- Assisting trainers with training events.
- Work with third-party support vendors
- Continue to monitor, update, and provide industry-relevant resources for the Technical Assistance Center or T.A.C. collaboration platform.
- The Automotive Technical Support Specialist will also be responsible for demonstrating brand standards to CBA store employees on the proper way to do the following tasks:
- Courtesy Inspection (using the established CBA process)
- Provide or Obtain Programming Support
- Provide or Obtain European MFG Support
- Access general technical support
- Access training resources, including video, print, online and experience-based
- Obtain vendor support
- Various duties beyond responsibilities will be required monthly, if not more often, and include:
- Maintaining the ticketing system database.
- Submitting expense reports.
- Preparing training materials as needed.
- Teaching at CBA approved conferences as needed.
- Representing CBA to industry associations and at events.
- Reviewing preferred vendor class offerings