Customer Service Representative / Junior Service Advisor| Weekends Off | West Chicago

Job Title:

Customer Service Representative / Junior Service Advisor

Location:  

1650 N. Neltnor Blvd, West Chicago, United States, 60185

Job Overview:

As a Customer Service Representative / Junior Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle, and because of these reasons, you play a large role in building relationships with our customers. You will drive our branded vehicle and are expected to adhere to all traffic laws and safety regulations. Additionally, you will provide excellent customer service by greeting our guests, assisting with getting in and out of the shuttle, and ensuring the shuttle is clean and comfortable. This position will be responsible for creating a welcoming and positive guest experience, both in person and over the phone, by consistently offering clear communication and genuine hospitality.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Handle warranty-related service needs, helping customers understand their coverage while ensuring claims are submitted correctly and on time.
• Perform quality control checks before returning vehicles to customers.
• Answer phone calls and schedule appointments
• Providing a safe shuttle service for our valued guests
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Providing a safe, nice difference® service for our valued guests in our branded company shuttle vehicle
• Assist with basic office upkeep, such as tidying shared spaces and restocking supplies as needed.
• Keeps a timely shuttle route
• Assists passengers in getting in and out of vehicles
• Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Notifies the service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
• Keep the shuttle tidy and organized
• Follow all safety policies and procedures
• Other duties as assigned