Job Description

Responsibilities:

Support the growth and performance of the online store with monthly KPIs
Assist the e-commerce operations team to edit and upload products to hit online sales target
Assit the e-commerce operations team in fulfilling online orders
Work closely with marketing team to ensure online SOPs are running smoothly
Provide customers support through channels, including but not limited to email and social media
Responding to customer enquiries within an agreed response time
Record feedback meticulously and make prompt escalations to relevant teams

About Carousell Group

Carousell Group