Merchant Marketing Associate (Part-Time)

About the role

We’re looking for a customer relation representative with a positive mindset who is goal-oriented, believing that the sky's the limit, to join the Inside Merchant acquisition team.

The Merchant Marketing Associate at Carousell is a dynamic role that combines translation, copywriting, search engine optimization (SEO), customer relations, and customer success to enhance the platform's merchant experience. This associate is responsible for translating regional GTMs into local language, crafting engaging and SEO-friendly articles, managing and resolving merchant inquiries, fostering long-term merchant relationships, and driving merchant success through data-driven strategies. By analyzing performance metrics, they inform and adjust marketing strategies, ensuring the platform remains a vibrant and engaging marketplace. This role requires a blend of creative, analytical, and interpersonal skills, making it essential for the growth and satisfaction of Carousell's merchant community.

This role will have dual reporting to the Category Sales Lead and Merchant Marketing team Lead. This is a part time contractor (6-month) position, renewable upon contract expiry.

You Will:

• Translate regional marketing English GTMs into Cantonese 

• Qualify leads from marketing campaigns as sales opportunities

• Reach out to potential clients through emails, messages and online platforms 

• Present our company to potential clients and let them understand our services and subscription plan better

• Identify client needs and suggest appropriate products/services

• Proactively seek new business opportunities in the market

• Bridge (prospective) clients and Business Development Executives through setting up of meetings / calls

• Stay up-to-date with latest products/services and their price/payment plans

• Self-source for sites to do scraping leads 

• Execute on daily administrative tasks and regional marketing campaigns

• Able to provide detailed and relevant leads 

• Support the team with other ad-hoc tasks as assigned