Key Responsibilities:
1. Sales & Customer Experience
Drive daily and monthly sales performance (trade-in and used phone sales).
Deliver excellent customer experience through professional service and consultation.
Educate customers about trade-in options and phone conditions.
2. Team Leadership & Daily Management
Supervise and guide daily activities of store team members.
Schedule shifts, manage attendance, and motivate the team to achieve targets.
Ensure frontline staff are aligned with company values and sales process.
3. Store Operations & Visual Standards
Maintain proper store cleanliness, phone display, and merchandise layout.
Ensure operational SOPs are followed, including POS, trade-in flow, and testing procedures.
Troubleshoot and resolve in-store operational issues.
4. Inventory Management
Monitor stock levels, request restocks when needed, and ensure device quality checks.
Manage incoming and outgoing inventory in coordination with Area Supervisor and central team.
5. Reporting & Coordination
Submit daily sales and trade-in reports.
Share customer feedback and store issues to the Area Supervisor.
Participate in weekly team calls or meetings.
6. Local Campaign Execution
Support national campaigns by executing store-level promotions and product highlights.
Identify local opportunities for boosting store visibility and foot traffic.
Carousell Group
https://careers.smartrecruiters.com/CarousellGroup