Oversee table games and team members to ensure that the safety, integrity, security
and Company and regulatory policies/procedures of the above are upheld. Supervise,
coach, and support dealers. Maintain superior customer service by identifying,
cultivating and improving the established player base working towards a positive
Company image whenever possible.
• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and
procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary
services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into
play.
• Resolve customer complaints or refer to Shift Manager when appropriate