The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Louisiana State Gaming Commission regulations.
- Deliver outstanding guest service
- Comply with Slot department and property policies, procedures, and internal controls
- Must maintain high level of confidentiality
- Safeguards assets of the company
- Observes EGD play, recognizes and promotes guest development
- Process jackpots and signs slot payout forms
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verifies and reconciles banks at shift change
- Attends to minor machine tilts/repairs
- Ensures compliance with federal currency transaction reporting regulations
- Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Impress TITO paper and conduct basic preventive maintenance of slot machines