Responsible for coaching, supervising and supporting the Casino Dealers. Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld. Maintain superior customer service by identifying, cultivating and improving the established player base. Maintain a professional image while supervising the assigned games and protecting company assets.
Job Functions
- Coach and support Casino Dealers on a continuous basis.
- Customer Relations/Service: Ratings – establish player level.
- Respond to various questions, inquires, complaints, needs and disputes.
- Interact with customers creating a friendly environment to promote repeat business.
- Oversee/supervise assigned table games, maintain proper game pace. Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service.
- Maintain integrity of assigned areas.
- Perform Fills, Credits, and other Casino Pit paperwork as required.
- Maintain/keep track of proper levels of chips on the tables.
- Calculate and document related history as it applies to daily casino operations.
- Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.
- Miscellaneous activities as assigned by manager/supervisor: various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.
- Other duties as assigned by management.