The Banquet Server is responsible for providing superior service to both the internal and external customer. They are also responsible for table setup, beverage preparation, food service, and cleaning of tables for convention functions.
The Banquet Server:
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Sets tables and prepares beverages and proper condiments (butter, sour cream, dressing, etc.).
- Keeps banquet areas clean and organized.
- Works in cooperation with other service personnel to provide a high quality of service.
- Anticipates and provides for guests’ needs throughout entire function; ensures guest satisfaction; responds quickly and efficiently to guest complaints.
- Maintains a well-groomed, neat and clean appearance, carrying out duties with attention to sanitation safety.