(including but not limited to)
- Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
- Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
- Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
- Respond to physical threats. altercations, or aggressive behavior.
- When necessary, engage in self-defense, and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant).
- Utilize de-escalation and conflict resolution techniques to minimize the need for force.
- Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
- Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers. (min weight approx. 3 lbs to max weight 50 lbs)
- Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.
- Serve as dispatcher to relay information, messages, or emergencies by phone or radio.
- Administer first aid/CPR/AED and Narcan and follow medical emergency protocols.
- Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate.
- Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc).
- Maintain proficiency with assigned equipment and communication devices.
- Respond to all emergencies, including fires, medical incidents, and criminal activity.
- Observe, report, and take appropriate action on suspicious or criminal activity.
- Perform other job-related duties as assigned.
- Successful completion of State-mandated CCW Armed Academy and approval.
- Firearms Safety Course and CCW Course completion.
- Submission to law enforcement/Metro licensing process.
- Maintain quarterly firearms qualification (4x annually).
- Proper selection, care, and maintenance of firearm, holster, and related equipment.
- Maintain proficiency with authorized non-lethal defensive tools (OC spray, handcuffs, etc.).
- Utilize de-escalation and conflict resolution techniques
- Strict adherence to company and legal Use of Force policy, CCW standards, gun safety protocols and all applicable local, state, and federal regulations.
- Uphold professional judgment and discretion when carrying and deploying weapons.
- Immediately report any incident involving use of force, weapon discharge, or firearm handling concern in accordance with company policy