Responsible for overseeing hotel occupancy and promoting the efficient operation of
front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring
appropriate service to hotel guests.
• Manage hotel and related departments to ensure maximum occupancy, efficiency
and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for
team members.
• Maintain knowledge of industry practices, hotel markets, and statistical data.
• Possess knowledge of room rates, types, and availability.
• Responsible for property public area cleanliness and sanitation.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures.
• Develop operating budgets and meet established goals.
• Other duties as assigned by management.