The Slot Tech II is responsible for providing superior service to both the internal and external customer. They are also responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.
The Slot Tech II:
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.
- Replaces parts and circuit boards which have caused malfunctions and has the ability to repair circuit boards with minimal assistance.
- May utilize shop machines to fabricate standard or routine parts.
- Would be considered a technical specialist with regard to Slot Machines. May occasionally act as a specialist in either mechanical or electronic areas.
- May be given regular assignments as needed to increase overall department technical knowledge.
- Maintains superior skill levels in mechanical and electronic functions.,
- Performs general and preventive maintenance slot machine inspection, machine moving and installation.
- Performs full slot machine programming and set-up as required.