Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.
Job Functions
- Maintain daily employee work station and break schedules.
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure beverage shift operations are opened and closed properly and on time.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Coordinate cleaning and repairs of beverage outlets.
- Perform related administrative and reporting duties.