The Housperson is responsible for providing superior service to both the internal and external customer. They are also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards.
The Houseperson:
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.
- Removes used laundry and trash from room.
- Assists guests with questions or problems, ensuring guest satisfaction.
- Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
- Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
- Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
- Ensures the 3-month rotation of the mattresses, drapes and furniture is completed.
- Assists in department projects, as needed.
- Ensures the maid closets are maintained cleaned and organized.
- Assists in cleaning rooms as needed.
- Has the ability to verify orders arriving to ensure the full order was delivered.
- Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.
**Please note that a Houseperson is not the same as a Housekeeper. A Houseperson is more-so a helper to the Housekeepers.**