The Guest Room Attendant is responsible for providing superior service to both the internal and external customer. They are also responsible for maintaining Belterra Casino Resort standards of cleanliness throughout the hotel tower, as directed.
The Guest Room Attendant
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed.
- Maintains and cleans all equipment used throughout the course of a shift, as directed.
- Maintains proper documentation of all duties accomplished during a working shift, as directed.
- Reports all safety hazards or maintenance deficiencies for proper handling.
- Abides by all security measures.
- Greets all guests throughout shift with the proper salutation and pleasant expression.
- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.
- Performs all duties in a quiet and orderly manner.
- Ensures the qualities of the rooms are upheld by producing the best service.
- Assists the houseperson on department projects, as needed.