Maintain and supervise slot floor operations, coverage of breaks, and resolve minor customer disputes. Monitor Slot floor activity to ensure protection of company funds. Oversee employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures are upheld.
- Serve as a leader among Slot Attendants, assisting with training and coaching.
- Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
- Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
- Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
- Carry and effectively communicate by two-way radio.
- Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
- Maintain secure key controls at all times.
- Pay and/or verify jackpot winnings to customers and complete required written documentation.