路 Verify game play on casino and poker to determine accuracy of payout, to detect collusion, chip dumping, bots, and other game fraud patterns.
路 Verify new account sign-ups for linkages to known negative accounts.
路 Verify accounts where sudden changes in gaming and transaction activity is noticed.
路 Request and validate proof of financial instruments, proof of ID and proof of address from customers where necessary.
路 Work with the payment gateway to resolve cases of misuse of financial instruments.
路 Coordinate with Payments team to resolve charge backs and help in representments.
路 Resolve customer cases escalated by the Sales, Support and Security teams.
路 Maintain the quality of interactions with customers.
路 Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
路 Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
路 Perform ad hoc tasks as required by the business to support new product launches and/or promotions.
路 Perform all actions with a focus on audit and compliance policies and procedures and document the same.
路 Support customer transactions where necessary for deposits and withdrawals through email, chat, and phones.
路 Work with the payment gateway and other financial institutions to reconcile cashier transactions.
路 Download chargeback transactions and co-ordinate with Security team for representments.
路 Contact customers when payments have to be processed differently than requested.
路 Resolve customer cases escalated by the Sales, Support and Security teams.
路 Maintain the quality of interactions with customers.
路 Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
路 Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
路 Perform ad hoc tasks as required by the business to support new product launches and/or promotions.