To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.
- Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
- Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
- Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
- Follow proper phone etiquette and communicate effectively with hotel services and other staff.
- Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
- Operate fax & copier machines for preferred customers.
- Type accurately on a computer with a minimum speed of 30 wpm.
- Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
- Maintain inventory of amenity and office supplies.
- Input information into spread sheets or cut comps as directed.
- Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
- Handle money accurately following established procedures.
- Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
- Assist with telemarketing as directed by management.