Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.
- Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
- Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
- Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
- Operate hand-held radio and be able to hear and speak clearly over it.
- Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
- Maintain secure key controls at all times.
- Pay and/or verify jackpot winnings to customers and complete required written documentation.