Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.
Job Duties
路 Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
路 Hire, supervise, train, evaluate work performance, and administer discipline for team members.
路 Maintain knowledge of industry practices, hotel markets and statistical data.
路 Possess knowledge of room rates, types and availability.
路 Maintain and ensure proper par levels of supplies and equipment.
路 Coordinate special events and promotions with other departments.
路 Resolve customer complaints or disputes.
路 Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
路 Responsible for property public area cleanliness and sanitation.
路 Authorized to extend complimentary services in accordance with the approved comp matrix.
路 Develop operating budgets and meet established goals.
路 Review and approve all OTA invoices.
路 Other duties as assigned by management.
路 May assist in assigning and inspecting cleanliness on the casino floor.