Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.
Job Functions
- Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
- Prepare the weekly work schedule and maintain time and attendance records.
- Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
- Resolve customer complaints or disputes.
- Able to perform duties of a Hotel Clerk as needed.
- Possess knowledge of room rates, types, availability, hotel policies, and procedures.
- Utilize computer system for various front desk and office procedures.
- Maintain strict accountability of guest coupon books.
- Ensure departmental adherence to applicable company and regulatory policies.
- Other related projects and/or duties as assigned by management.