Provide friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Support the front desk staff with communication on concerns regarding customer issues.
- Greet guests appropriately upon arrival to the front desk area.
- Communicate with guests, staff, and Tour Escorts regarding operations.
- Prepare room lists for arriving and departing groups.
- Retrieve and operate bell cart.
- Escort guests and carry or transport luggage to and from the rooms.
- Resolve customer complaints or disputes as necessary.
- Make airline, show and tour reservations for guests.
- Arrange for guest car rentals and delivery.
- Maintain cleanliness and order in bell stand and luggage area.
- Work with Security to report suspicious or dangerous/unclaimed luggage.
- Other duties as assigned by management.