Provide accurate yet friendly service to the guests, potential guest and internal team
members using the communication network. Knowledge of all reports and telecom
equipment
Answer incoming calls on console and accurately direct calls to appropriate
extensions/parties.
• Greet and respond to guests’ requests in a friendly, courteous manner.
• Maintain a complete knowledge of emergency procedures.
• Receive and log all emergency calls and direct to security and/or facility
maintenance departments.
• Deliver exceptional customer service by professionally receiving and responding to
inbound calls for internal & external guest for multiple properties.
• Effective knowledge of English language, both verbal and written speaking in a
clear and professional manner
• Provide informed knowledge of Boyd Gaming properties, events, promotions, the
city and key personnel, routing calls to the appropriate administrative extension,
guest room, department or sister property.
• Ability to multitask, prioritize and complete tasks while responding attentively to our
guest requests or complaints.
• Maintain working knowledge of all applicable computer programs and all telecom
equipment.
• Maintain working knowledge of all emergency procedures. Ability to make sound
decisions while coordinating and prioritizing with security and key personnel during
high priority situations, i.e. bomb threat/fire/robbery/medical.
• Maintain working knowledge of all guest services i.e. paging, messaging, wakeups,
DNDs, VIPs, and NRG. and reports.
• Coordinate equipment repairs and technical issues with on-site technician.
Knowledge of how to report and track inventory, and other duties as assigned.
• Maintain status board and keep all logs and computer files updated.
• Work as team player in an environment that was founded on working smart and
building relationships with guest and your team members.