The Food Server, under general supervision, obtains guest food and beverage orders. Responsible areas may include Banquets, 19 Steak & Seafood, Stadium Sports Bar & Grill, Out of Bounds, and any food venue created for the purpose of guest service.
The Food Server:
- Ensures accurate and timely service of all orders by working with kitchen personnel.
- Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members.
- Responsible for learning and being familiar with all of Boyd Gaming, Inc.âs room outlets, server functions, and for being able to answer general questions regarding the property.
- Anticipate the guestâs needs and respond appropriately with a sense of urgency and professionalism.
- Maintain knowledge of menu offerings to answer guest questions and provide suggestions. This includes but not limited to knowledge of food items; preparation methods and wine knowledge.
- Anticipate and provide for guestsâ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
- Accurately account for and collect payment for all drink and food orders through POS system in a timely manner.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Performimg Tableside cooking, salad or Entrée presentations, Open and pour wine tableside. Garnish and decorate dishes in preparation for serving.
- Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required.
- Check with guests to ensure they are enjoying their meals and take action to correct any problems, immediately notifying the manager on duty.
- Responsible for all tables in assigned section, in their entirety.
- Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, etc.
- Assist with overall dining service and ensure dining and serving areas are set up and maintained according to standard, including removal of all dirty dishes in FOH operations.
- Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
- Participate in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission regulations.
- Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Observe and adhere to Health Department regulations and EcoSure standards regarding food handling, storage, and cleanliness of work environment.
- Consistent attendance at company/restaurant training programs as they are scheduled.
- Complete opening, closing and other side duties as assigned by the supervisors.
- Maintain a well-groomed, neat and clean appearance.
- Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
- Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
- Perform all duties as assigned by management.