Executes guest monetary transactions in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service. Greats guests in a friendly and positive manner. Able to do a variety of guest service tasks related to both cashiering and Boyd Reward Club tasks. Responsible for assisting guests with cash/credit transactions, player accounts, point redemptions, promotion and event details to ensure a positive gaming experience. Protect the player database accurately inputting all required fields required
- Maintain accurate handling of guest and company funds by processing all transactions and documentation in accordance with gaming regulations, company policies and procedures.
- Exchange gaming chips and tickets, cash checks, and process markers and fills.
- Maintain bank balance and safeguard casino cage assets during assigned shift.
- Assist customers with filling out credit applications and maintain all customer credit files.
- Issue window markers and safety deposit boxes to guests.
- Enter markers, fill and credit slips into computer.
- Assist guests with inquiries and advise on current promotions.
- Maintain professional appearance.
- Keep workstation fully stocked and organized.
- Performance of duties requires standing for majority of shift.
- Creates new Boyd Rewards accounts for guests, prints Boyd Reward Cards when requested, answers Boyd Reward questions about the Boyd Rewards Club and promotions
- Works with Casino Hosts to assist guests in getting complimentaries issued by Assistant Cage Supervisor, Cage Supervisor or Cage Manager.
- Other duties as assigned by management.